MarineDepot.com

Aquarium supplies for your fish tanks, reef tanks and water gardens.

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Aquarium Supplies

Placing an Order Placing an order at Marinedepot.com is simple, safe and secure. We offer a variety of ways to submit your order, including: Internet: Marinedepot.com takes every precaution necessary to protect your privacy and personal information. When submitting sensitive information (such as a credit card number) via our website, that information is collected, encrypted and protected by the best encryption technology available in the industry—SSL. Marinedepot.com uses 128-bit encryption by VeriSign, the most advanced form of SSL software presently available. To learn more about SSL, please visit www.verisign.com. Telephone: Our knowledgeable staff of pet experts is on hand to answer your questions and accept your order when you are ready to make a purchase. You can reach our customer service team via telephone by dialing 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 Monday thru Friday from 7 AM to 6 PM PST or on Saturdays between 8 AM and 4 PM PST. Mail or Fax: Marinedepot.com prints two (2) catalogs each year, generally in the spring and fall. While orders forms are included within each catalog, we also offer you the option of placing an order via mail or by fax. All you will need to do is include some general information about yourself and the product so that we may process your purchase. Your name, shipping address, telephone number and email address (if available). Applicable item numbers, along with the item’s full name, price and quantity. Please add standard shipping costs (see Standard Ground Shipping Cost) on orders totaling less than $175. If you reside outside the contiguous United States, please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 during regular business hours for a shipping quote prior to mailing or faxing you order. If you are paying using a cashier`s check, bank certified check or money order, please make payable to: Marinedepot.com If you have provided an email address with your mail/fax order, we will send you an order confirmation email. We will also email applicable tracking information once your products have shipped from our warehouse. If, for any reason, an item is out-of-stock or backordered, we will immediately contact you to let you know. For orders faxed or mailed we recommend that you contact us via email at [email protected] or call at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to confirm that we received your order. Please use the order form when placing a fax or mail order. Our fax number is 1-714-385-0180. To download Adobe Reader, click here.

Order Confirmation If you did not receive an order confirmation via email, even though you clicked the submit order button, we recommend that you contact us via email at [email protected] or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to confirm that we received your order, and to further assist you.

Order Status We will do everything possible to keep you informed of your order via email. Tracking numbers are sent via email once they are available. The emails are usually sent on the evening of your order ship date by UPS, FedEx or the selected courier. On the rare occasion that you do not receive this information, you may email us at [email protected] or give us a call at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 for your order status or tracking number. We will also contact you via email, unless noted otherwise, if there are any issues regarding your order.

Duplicate Orders Call us immediately at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to let us know of the issue. Due to the number of orders we receive, we may not catch the duplicate order and both orders may be shipped if we are not informed.

Cancelling an Order We begin processing orders immediately after they are placed on our website. If you need to cancel an order before it ships from one of our warehouses, please call 1-800-566-FISH (3474) within 5-10 minutes of placing the order. We will make every effort to honor your cancellation request. If your order has already entered the shipping process, unfortunately we would be unable to grant a cancellation request. Shoppers usually appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, though: you can request a Return Merchandise Authorization number (RMA) within 60 days of the date your order ships and send the item back to us for a refund with no restocking fee. To make returning merchandise easy, you can print out a pre-paid Fedex return shipping label during your RMA application. You pay nothing up-¬front—the cost of return shipping would be deducted from your refund. You can also send the item back to us using the shipping courier of your choice. One last note: if you place an order with us and refuse delivery, we will charge your original method of payment (your credit/debit card or PaylPal account, for example) a 25% restocking fee. The reason we do this is because the shipping courier charges us the return shipping costs if you refuse the delivery.

Will-call Pick-up We do not have a storefront, but we do have a will-call window that allows local customers to pick up orders. We request that customers call in orders two hours prior to stopping by to guarantee that the items you would like to purchase are in stock. Shipping fees are not charged but California sales tax will be charged to all orders picked up at the will call window. Will-Call Hours of Operation: Tuesday–Friday 10am–5pm PST.

International Orders
International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.

Location	USPS	International Express	International Standard
Canada	N/A	2-5 business days	5-10 business days
Guam	3-7 business days. Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.	N/A	N/A
Alaska, Hawaii	3-7 business days. Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.	2-3 business days (2nd Day). 1-2 business days (Next Day).	3-5 business days
Puerto Rico	3-7 business days. Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.	1-3 business days	3-5 business days
Other Countries	N/A	2-5 business days	N/A

Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for MarineDepot.com's free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped outside the United States. We apologize for any inconvenience.

International customers may purchase from MarineDepot.com using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.

International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.

Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.

Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.

NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to MarineDepot.com will be considered refused packages and automatically assessed a 25% restocking fee.

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Testimonials

May 28, 2013
"Marine Depot has an awesome selection for all your saltwater needs. The website is user friendly and if you have any questions, the staff have an educated answer."
Ducksrusa

May 24, 2013
"Marine Depot had the best price I could find with quick shipping! I will definitely continue shopping with Marine Depot in the future."
marya_locke

May 21, 2013
"It's nice to have an online store you can trust! Great prices, great customer service! My orders have all been delivered on time or early. If you have questions they have answers. Marine Depot is MY store!"
dukeerichahn

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