Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up.
Marine Depot ships to the contiguous United States via USPS, UPS Ground & FedEx and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days.
UPS Ground Time-in-Transit Map:
For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.
For Freight Delivery:
Recipient must be present to receive shipment and a delivery date can be scheduled with the freight company once the item is shipped. Items are typically delivered on a pallet with a lift gate and please be sure the necessary arrangements are made to receive the items. If you have questions about your delivery, please feel free to contact us.
For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.
For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by the carrier, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.
For Leaving Packages without Signature:
USPS, UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.