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    Free Shipping On $175+
  • FREE Shipping On $175+
  • 14-Day Low Price Guarantee
  • 14-Day Low Price Guarantee
  • Same Day Shipping
  • Same Day Shipping
FREE Shipping on
Orders Over $175
Standard ground shipping (1-7 business days) starts at a low $5.99 and most orders over $175 ship FREE. Learn More
 
If you find a product we sell for a lower price at another online store, we will match their price—today and up to 14 days after you've purchased the item! Learn More
 
Same Day Shipping
We promise to ship your order as fast as humanly possible. In fact, 99% of orders placed before 6 pm EST ship the same day! Learn More
 

Shipping Information

Standard Ground Shipping Costs

Shipping rates start at a low $5.99 for orders shipped within the contiguous United States. Most orders over $175 qualify for free shipping. Some exclusions apply. Read our Free Shipping Promo section for details. If you have any questions about shipping, please don't hesitate to contact us.

For UPS Ground shipments within the contiguous United States, standard shipping costs are as follows:
If Your Order Totals:Shipping Will Be:
Up to $29.99 $5.99
$30.00 - $59.99 $6.99
$60.00 - $99.99 $7.99
$100.00 - $174.99 $8.99
$175.00 or more FREE

Special Handling

Oversize or overweight items, such as aquariums, canopies, chillers, substrates, stands and larger pumps may incur additional shipping charges. These special-handling fees will be displayed on the product page and/or during check-out. Our enhanced shopping cart is able to calculate express shipping rates much more accurately. This will reduce the chances of order processing delays and you should also benefit from lower shipping costs.

Most T5 and T12 fluorescent light bulbs carry additional shipping. On the pages where these items are purchased and during check-out, the additional shipping costs are listed.

Free Shipping Promo

MarineDepot.com offers FREE standard ground shipping via UPS on orders of $175 or more for orders containing non-overweight or oversize items (orders which do not qualify for our FREE shipping promotion will still be shipped at a discounted rate).

Terms and Exclusions
  • Offer valid only on orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, Guam or other US Territories do not qualify for this promotion.
  • This promotion does not apply to items requiring expedited shipping, such as refrigerated products, frozen products or live rock.
  • MarineDepot.com's FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to aquariums, canopies, chillers, external water pumps, metal halide magnetic ballasts, stands and substrate/sand. These items may be subject to additional shipping handling charges. Should shipping surcharges apply, they will be noted on individual product pages and / or displayed during check-out. We will, however, pay a portion of the shipping charges for these orders.
  • Shipping surcharges, such as special handling are NOT covered under the MarineDepot.com FREE shipping promotion.
  • Fluorescent bulbs require special handling and packaging. Therefore, MarineDepot.com only ships fluorescent bulb orders containing a quantity of four (4) or more bulbs for FREE. Bulbs 46.5" and longer are shipped FREE only when six (6) or more bulbs are ordered.
  • Shipping charges for returned merchandise is non-refundable. Please read MarineDepot.com's Return PolicyPolicy for more information.
  • Price matched (Low Price Guarantee) or discounted orders do NOT qualify for our free shipping promotion.

These exclusions are necessary in order for us to be able to offer this type of promotion to our customers. We do our best to discount shipping as much as possible to make buying items from our online store easy and affordable.

Shipping Insurance*

Shipping insurance is included in the shipping costs for orders totaling $74.99 or less. Orders which total $75 or more are charged a rate of $0.35 per $100 increment for standard ground shipping. Please note that shipping insurance charges are not waived during Petstore.com FREE shipping promotions.

Special Handling for Ground Shipments

Special handling charges (when applicable) are noted on individual product pages and also displayed in the Petstore.com shopping cart. Special handling is a surcharge applied when orders contain heavy or large merchandise (chillers, sand, salt and water pumps each have separate special handling surcharges; many fluorescent light bulbs also carry special handling charges). Please note that special handling costs are not waived during Petstore.com FREE shipping promotions and that these charges are in addition to the Standard Ground Shipping Costs listed above.

Delivery Methods

Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days

Saturday Delivery

If you so choose, you may have your package arrive on a Saturday. Please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.

Back-Ordered Items

Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

Package Refusals

If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

Leaving Packages without Signature

UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Tracking Numbers

Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please give us a call at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080.

Missing Items

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.

Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

Damaged Items

If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact Marine Depot via email at [email protected] or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.

International Orders

International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.
LocationUSPSInternational ExpressInternational Standard
CanadaN/A2-5 Business Days5-10 Business Days
Guam3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
N/AN/A
Alaska, Hawaii3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
2-3 Business Days (2nd Day)
1-2 Business Days (Next Day)
3-5 Business Days
Puerto Rico3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
1-3 Business Days3-5 Business Days
Other CountriesN/A2-5 Business DaysN/A
Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for MarineDepot.com's free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped outside the United States. We apologize for any inconvenience.

International customers may purchase from MarineDepot.com using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.

International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.

Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.

Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.

NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to MarineDepot.com will be considered refused packages and automatically assessed a 25% restocking fee.

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Testimonials
Nov 24, 2014
"Shipping was easy and quick; customer service was great."
Junior

Nov 23, 2014
"Huge fan of the early online Black Friday deals!! Makes getting large purchases like a protein skimmer much more reasonable."
Noppy

Nov 22, 2014
"Always love the service and speed of receiving my product."
bush

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