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Aquarium Supplies  
Additives

Air Pumps

Aquariums

Books & Cd's

Calcium Reactors

CO2 Regulator Kits

Chillers

Controllers

Dosing Pumps/Top-Off

Filters

Filter Media

Food

Freshwater Products

Heaters

Hydrometer

Lighting

Maintenance

Medications

Miscellaneous

Overflow Boxes

Ozonizers

Plumbing Parts

Powerheads

Protein Skimmers

Pumps (External)

Reverse Osmosis

Salt Mix

Substrate

Test Kits

Thermometers

UV Sterilizers

Wavemakers

Wet/Dry Filters









Placing an Order
Placing an order at Marinedepot.com is simple, safe and secure. We offer a variety of ways to submit your order, including:

  • Internet: Marinedepot.com takes every precaution necessary to protect your privacy and personal information. When submitting sensitive information (such as a credit card number) via our website, that information is collected, encrypted and protected by the best encryption technology available in the industry—SSL. Marinedepot.com uses 128-bit encryption by VeriSign, the most advanced form of SSL software presently available. To learn more about SSL, please visit www.verisign.com.
  • Telephone:  Our knowledgeable staff of pet experts is on hand to answer your questions and accept your order when you are ready to make a purchase. You can reach our customer service team via telephone by dialing 1-(714)-385-0080 Monday thru Friday from 7 AM to 6 PM PST or on Saturdays between 8 AM and 4 PM PST.
  • Mail or Fax: Marinedepot.com prints two (2) catalogs each year, generally in the spring and fall. While orders forms are included within each catalog, we also offer you the option of placing an order via mail or by fax. All you will need to do is include some general information about yourself and the product so that we may process your purchase
    • Your name, shipping address, telephone number and email address (if available).
    • Applicable item numbers, along with the item’s full name, price and quantity.
    • Please add standard shipping costs (see Standard Ground Shipping Cost) on orders totaling less than $175. If you reside outside the contiguous United States, please call us at 1-(714)-385-0080 during regular business hours for a shipping quote prior to mailing or faxing you order.
    • If you are paying using a cashier`s check, bank certified check or money order, please make payable to: Marinedepot.com
    • If you have provided an email address with your mail/fax order, we will send you an order confirmation email. We will also email applicable tracking information once your products have shipped from our warehouse. If, for any reason, an item is out-of-stock or backordered, we will immediately contact you to let you know.

For orders faxed or mailed we recommend that you contact us via email at sales@marinedepot.com or call at 1-714-385-0080 to confirm that we received your order.

Please use the order form when placing a fax or mail order. Our fax number is 1-714-385-0180.

To download Adobe Reader, click here. Create Adobe PDF Online

Reef Aquarium
Reef Aquarium
Order Confirmation
If you did not receive an order confirmation via email, even though you clicked the submit order button, we recommend that you contact us via email at customercare@marinedepot.com or call us at 1-714-385-0080 to confirm that we received your order, and to further assist you.
Reef Aquarium
Reef Aquarium
Order Status
We will do everything possible to keep you informed of your order via email. Tracking numbers are sent via email once they are available. The emails are usually sent on the evening of your order ship date by UPS, FedEx or the selected courier. On the rare occasion that you do not receive this information, you may email us at customercare@marinedepot.com or give us a call at 1-714-385-0080 for your order status or tracking number. We will also contact you via email, unless noted otherwise, if there are any issues regarding your order.
Reef Aquarium
Reef Aquarium
Duplicate Orders
Call us immediately at 1-714-385-0080 to let us know of the issue. Due to the number of orders we receive, we may not catch the duplicate order and both orders may be shipped if we are not informed.
Reef Aquarium
Reef Aquarium
Canceling an Order
Orders cannot be canceled or refused after the orders have been shipped. Refused orders are subject to an automatic 25% restocking fee plus return freight charge. Orders cannot be canceled or refused due to delay in shipping or order processing.
Reef Aquarium
Reef Aquarium
Will-call Pick-up
We do not have a storefront, but we do have a will-call window that allows local customers to pick up orders. We request that customers call in orders two hours prior to stopping by to guarantee that the items you would like to purchase are in stock.

Shipping fees are not charged but California sales tax will be charged to all orders picked up at the will call window.

Will-Call Hours of Operation:
Tuesday–Friday 10am–5pm PST.
Reef Aquarium
Reef Aquarium
International Orders
We do ship internationally. International orders are shipped via FedEx International Economy Service only. Additional shipping charges will apply. Please note that international orders are not eligible for Marine Depot’s FREE Shipping Promotion.

Marine Depot is able to ship to most countries via FedEx International Economy Service. There are, however, some products which cannot be shipped internationally. Marine Depot is unable to send aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen merchandise outside the United States.

You may view international shipping rates here to determine approximate shipping costs. Orders are typically delivered 3 to 5 business days from the time they ship from our warehouse. Any brokerage fees, tariffs or taxes will be billed to you directly by FedEx. You may contact your local FedEx office to find out what those rates are.

We accept Visa, MasterCard, American Express, Discover and PayPal for international orders up to $1000. For first time customers, we require a fax or email copy of the front and back of your credit card along with a photo ID with an address matching your billing information. This is for our protection and yours! All international orders must be shipped to the billing address. If you would like the shipment to be shipped to an alternate address, you must first contact your credit card company to add the shipping address to their records, or pre-pay for the order with PayPal or bank wire transfer. All first time orders over $1000 must be paid though a bank wire transfer. We will email you the wire transfer information once we receive your order.

Drop-ship and special order items require an additional 3-4 weeks for delivery. Overweight and oversized products may incur additional shipping charges. Certain products are available in 220/240V configurations; please contact us at customercare@marinedepot.com for details and pricing. You may also call us at 1-714-385-0080 or send a fax at 1-714-385-0180.

* Shipping charges are not covered for defective products and/or products requiring warranty service. Customer is responsible for the return shipping as well as the shipping for the replacement merchandise: including any brokerage fees, tariffs or taxes. Warranties for certain products are handled by the manufacturer directly; please refer here for details.

NOTE: Please contact your country’s Customs Department for current regulations regarding the importation of the items you are ordering. Some countries require you to obtain a permit before importing certain products such as foods, additives, and test kits. All orders and portions thereof returned to us by customs will be considered refused packages and automatically assessed a 25% restocking fee.
Reef Aquarium
Reef Aquarium
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Testimonials
May 01, 2008
"I love how easy it is to find what you want and order it from MarineDepot.com. The quick shipping time definitely puts them one step ahead of the competition."
-BizRate Online Shopper

April 29, 2008
"Ive spent about 2K at Marine Depot over the past 45 days and have had a solid experience with all the orders. Every one came through as expected and customer service was very fast and helpful."
-BizRate Online Shopper

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