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Standard Ground Shipping Costs
For a limited time, we are offering special $5.99 flat-rate shipping via UPS ground for most orders shipped within the contiguous United States. Most orders over $175 also qualify for free shipping. Some exclusions apply. Read our Free Shipping Promo section for details. If you have any questions about shipping, please don’t hesitate to contact us.

For UPS Ground shipments within the contiguous United States, standard shipping costs are as follows:
 
If Your order Totals: Shipping will be:
Up to $174.99 $5.99
$175.00 or more Free
Reef Aquarium
Reef Aquarium
Special Handling
Some items such as chillers, sand, salt, and water pumps have additional shipping charges per item. These items are marked with an * in the purchase description. Please click on the item in the “View Cart” Page to view a breakdown. This enhanced shopping cart is able to calculate express shipping rates much more accurately. This will reduce the chances of order processing delays and you should also benefit from lower shipping costs.

Most fluorescent and compact fluorescent light bulbs carry additional shipping. On the pages where these items are purchased, the additional shipping costs are listed. Please select one of these options. The shipping costs you select will be in addition to the Shipping Costs in the table above.
Reef Aquarium
Reef Aquarium
Free Shipping Promo
MarineDepot.com offers FREE standard ground shipping via UPS on orders of $175 or more for orders containing non-sale items (orders which do not qualify for our FREE shipping promotion will still be shipped at a discounted rate). All orders, including those that qualify for our FREE shipping promotion, are subject to shipping insurance charges at the rate of $0.35 per $100.00 increment for orders shipped via UPS ground service (a minimum of $0.35 per box will be charged for insuring shipments).

Terms and Exclusions:
  • Offer valid only on orders shipping within the contiguous United States. Orders sent to Alaska, Hawaii, Puerto Rico, Guam or other US Territories will not qualify for this promotion.
  • This promotion does not apply to livestock or live rock orders.
  • MarineDepot.com’s FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to chillers, external water pumps, metal halide magnetic ballasts, DIY kits and substrate/sand. These items may still be subject to additional shipping insurance and special handling charges. Should shipping surcharges apply, they will be noted on individual product pages and also displayed in the MarineDepot.com shipping cart. We will, however, pay a portion of the shipping charges for these orders.
  • Shipping surcharges, such as shipping insurance and special handling are NOT covered under the MarineDepot.com FREE shipping promotion.
  • Fluorescent bulbs require special handling and packaging. Therefore, MarineDepot.com only ships fluorescent bulb orders containing a quantity of four (4) or more bulbs for FREE. Bulbs 46.5" and longer are shipped FREE only when six (6) or more bulbs are ordered.
  • Shipping charges for returned merchandise is non-refundable. Please read MarineDepot.com’s Return Policy Policy for more information.
  • Price matched (Low Price Guarantee) or discounted orders do NOT qualify for our free shipping promotion.
These exclusions are necessary in order for us to be able to offer this type of promotion to our customers. We do our best to discount shipping as much as possible to make buying items from our online store easy and affordable.
Reef Aquarium
Reef Aquarium
Delivery Methods
Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days.

UPS Ground Time-in-Transit Map:

UPS Ground Time-in-Transit Map

For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.

For Freight Delivery:
Recipient must be present to receive shipment and a delivery date can be scheduled with the freight company once the item is shipped. Items are typically delivered on a pallet with a lift gate and please be sure the necessary arrangements are made to receive the items. If you have questions about your delivery, please feel free to contact us.

For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

For Leaving Packages without Signature:
UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.
Reef Aquarium
Reef Aquarium
Tracking Numbers
Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please give us a call at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080.
Reef Aquarium
Reef Aquarium
Missing Items
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.

Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.
Reef Aquarium
Reef Aquarium
Damaged Items
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact Marine Depot via email at [email protected] or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.
Reef Aquarium
Reef Aquarium
International Orders
International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.

Location USPS International Express International Standard
Canada N/A 2-5 business days 5-10 business days
Guam 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
N/A N/A
Alaska, Hawaii 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
2-3 business days
(2nd Day).
1-2 business days
(Next Day).
3-5 business days
Puerto Rico 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
1-3 business days 3-5 business days
Other Countries N/A 2-5 business days N/A

Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for MarineDepot.com's free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped outside the United States. We apologize for any inconvenience.

International customers may purchase from MarineDepot.com using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.

International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.

Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.

Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.

NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to MarineDepot.com will be considered refused packages and automatically assessed a 25% restocking fee.
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Testimonials
March 15, 2014
"Price was good and everything arrived packed well and on promised schedule."
thomasstephen

March 13, 2014
"I received my lights with one broken. I called the 800 # and they shipped me a new light that day, no questions asked. Great service."
jason-47785

March 9, 2014
"When looking for things that need exact measurements, like plumbing, Marine Depot makes it very easy with detailed graphics and explanations. Videos are a very nice touch and have helped me a lot on my reef upgrade."
pipicaicedo

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