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Aquarium Supplies

Shipping Cost
For UPS Ground Shipments to the continental United States, shipping costs are added based on your order total:

If Your order Totals:	Additional shipping will be:
Up to $30.00	$6.99
$30.01–$60.00	$7.99
$60.01–$100.00	$8.99
$100.01–$175.00	$9.99
Over 175.01	Free

Special Handling
Some items such as chillers, sand, salt, and water pumps have additional shipping charges per item. These items are marked with an * in the purchase description. Please click on the item in the “View Cart” Page to view a breakdown. This enhanced shopping cart is able to calculate express shipping rates much more accurately. This will reduce the chances of order processing delays and you should also benefit from lower shipping costs.

Most fluorescent and compact fluorescent light bulbs carry additional shipping. On the pages where these items are purchased, the additional shipping costs are listed. Please select one of these options. The shipping costs you select will be in addition to the Shipping Costs in the table above.

Free Shipping Promo MarineDepot.com offers FREE standard ground shipping via UPS on orders of $175 or more for orders containing non-sale items (orders which do not qualify for our FREE shipping promotion will still be shipped at a discounted rate). All orders, including those that qualify for our FREE shipping promotion, are subject to shipping insurance charges at the rate of $0.35 per $100.00 increment for orders shipped via UPS ground service (a minimum of $0.35 per box will be charged for insuring shipments). Terms and Exclusions: Offer valid only on orders shipping within the contiguous United States. Orders sent to Alaska, Hawaii, Puerto Rico, Guam or other US Territories will not qualify for this promotion. This promotion does not apply to livestock or live rock orders. MarineDepot.com’s FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to chillers, external water pumps, metal halide magnetic ballasts, DIY kits and substrate/sand. These items may still be subject to additional shipping insurance and special handling charges. Should shipping surcharges apply, they will be noted on individual product pages and also displayed in the MarineDepot.com shipping cart. We will, however, pay a portion of the shipping charges for these orders. Shipping surcharges, such as shipping insurance and special handling are NOT covered under the MarineDepot.com FREE shipping promotion. Fluorescent bulbs require special handling and packaging. Therefore, MarineDepot.com only ships fluorescent bulb orders containing a quantity of four (4) or more bulbs for FREE. Bulbs 46.5" and longer are shipped FREE only when six (6) or more bulbs are ordered. Shipping charges for returned merchandise is non-refundable. Please read MarineDepot.com’s Return Policy Policy for more information. Price matched or discounted orders do NOT qualify for our free shipping promotion. These exclusions are necessary in order for us to be able to offer this type of promotion to our customers. We do our best to discount shipping as much as possible to make buying items from our online store easy and affordable.

Delivery Methods
Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up.

Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes.

UPS Ground Time-in-Transit Map:

For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.

For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

For Leaving Packages without Signature:
UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Tracking Numbers Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please give us a call at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080.

Missing Items Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item. Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

Damaged Items If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering. If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier. If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process. Please contact Marine Depot via email at customercare@marinedepot.com or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.