MarineDepot.com

Delivery Methods
Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up.

Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes.

For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.

For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

For Leaving Packages without Signature:
UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

If Your order Totals:	Additional shipping will be:
Up to $30.00	$6.99
$30.01–$60.00	$7.99
$60.01–$100.00	$8.99
$100.01–$175.00	$9.99
Over 175.01	Free

Free Shipping Promo Marine Depot is currently offering a promotion where we will ship most orders of $175 or more of non-sale items via UPS Ground for free. Discounted shipping on all other orders. Insurance will still be billed at the current rate of $0.35 per $100 increment for UPS Ground shipped orders. A minimum of $0.35 is charged per box shipped for insurance. Terms and Exclusions: This offer is valid only on orders within the continental United States. In other words, this offer only applies to areas in UPS's zones two through eight. This promotion does not apply to livestock or live rock orders. This promotion does not apply to orders which must be shipped in an over-sized box or are particularly heavy such as chillers, external water pumps, metal halide magnetic ballasts, DIY kits and substrate/sand. However, we will still pay part of the shipping for these orders. Since fluorescent bulbs require special handling and packaging, we will only ship fluorescent bulb orders of 4 or more bulbs free of shipping cost. 46.5" and longer bulbs are shipped free only if 6 or more bulbs are ordered. On returns, the shipping charges we pay to ship the items out will not be refunded back. These exclusions exists because we want to be able to continue providing this promotion. There are many items where the profit margins do not cover costs. We still try to discount shipping as much as we can on these items. However, this is completely at MarineDepot.com's discretion.

Tracking Numbers Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please give us a call at 1-714-385-0080.

Missing Items Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item. Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

Damaged Items If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering. If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier. If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process. Please contact Marine Depot via email at customercare@marinedepot.com or call us at 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.