In accordance with the implied warranty, we provide a 12-month guarantee. You can also extend the product guarantee period from 12 months to 10 years free of charge within 4 weeks of purchasing the product (date of invoice) after registering your product successfully.
If you have a complaint, please contact us immediately and if needed, send the device back - in its original packaging wherever possible and with proof of purchase - directly to Venotec. Please note that we cannot accept non-prepaid deliveries. Such deliveries will be sent back without being processed.
The guarantee covers material, functional, and production faults that can occur when using the product as intended. It does not cover damage of wear out or abrasive wear, transport damage, claims for compensation above and beyond compensation for the product itself, or damage resulting from improper use, negligence, incorrect installation, or interventions and changes carried out by unauthorized persons.
We expressly exclude such scenarios from our scope of liability. Any secondary damages such as the loss of coral, fish, or water damage caused by pump failure or a lack of intake protection are expressly excluded from guarantee and warranty claims. Calcification inside the pump and any resulting damage to the product or motor, damage by use as not intended and any damage to cables (e.g. chafed cables) are expressly excluded from the warranty. The warranty is invalidated in the following cases: Removed original plugs, use of non-original spare parts, impeller wheel damage resulting from parts sucked into the pump, motor damage caused by the tapering of the intake port or if the pump is operated with a closed or partially closed ball valve in the intake area, motor damage caused by persistent dry running, limescale damage resulting from the improper use of chemicals or the use of unsuitable chemicals, motor damage resulting from upstream external electronic components or damage resulting from damp in the driver.
The Abyzz team consists of experienced engineering professionals who are constantly developing innovative products. From initial concept to final quality control, all our development and production steps are carried out in our German facility. The highest quality materials ensure long lasting performance, efficiency and smoothness, while integrated protection and control functions ensure safe long lived operation. Each Abyzz pump is fully tested prior to shipping, so that we can ensure you get only the perfect product.
Most orders under $29 ship for only $2.99 using a mix of economy shipping methods including UPS Ground, USPS First Class, and/or SurePost. Your order will be delivered in up to 7 business days after it ships out.
We ship 99% of the products we carry for free within the contiguous United States using a mix of economy methods including USPS First Class Mail, SurePost and UPS Ground. Your order will arrive in up to 7 business days. Just spend $29 or more!
Over 90% of shoppers receive their orders within 1-2 business days. Upgrade from free economy shipping to faster shipping for only $2.99—or spend $250 and we'll upgrade you automatically!
Expedited shipping services are available for most products if you are in a hurry. Get guaranteed delivery in 2 business days, 1 business day, or next day by 10:30 am. Costs vary by location.
Same-day shipping is available Monday-Friday for most products—place your order by 10:30 am PST. Pre-ordered and back-ordered items do not qualify, nor do drop-shipped, live, or frozen shipments.
We ship live plants, live foods, and frozen foods within the contiguous United States. Each of these categories is subject to its own $19.99 flat-rate shipping fee to cover the special packaging and/or expedited shipping costs required to ensure safe delivery. Orders with 12+ live plants ship free!
Return any new and unused item within 60 days for a full refund. Having difficulty with a product? Contact us to speak with an aquarium expert. If you need a replacement, fill out this form.
A small segment of the 180+ brands we carry require that customers contact them directly if/when problems arise. You can view the full list of those brands and get their contact info here.
We are unable to accept returns of Digital Aquatics, Neptune Systems, Vertex Aquaristik, Aqua Illumination (AI), EcoTech Marine, GHL, or Seneye products once the manufacturer's packaging seals have been broken.
Marine Depot is an authorized reseller for every product we carry. That means when you buy aquarium supplies from us, your products are not only backed by our own 60-day return policy, they also carry full factory warranties, where applicable. Some items have a 1-year warranty, others have limited lifetime warranties. Warranty coverage varies from manufacturer to manufacturer, so please read the product description of the item(s) you are considering thoroughly for details or contact us if you have warranty questions.
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