Shipping Information

Marine Depot now offers free economy shipping with no minimum for 99% of the products we carry in the contiguous United States!

Orders under $199 are shipped free using a mix of economy shipping methods including USPS First Class Mail, SurePost and UPS Ground. These shipments will typically arrive to you in 5-7 days.

You can upgrade from economy shipping to UPS Ground Service for just $4.99. This upgrade speeds up delivery to just 1-5 business days.

Orders over $199 receive a free shipping upgrade to UPS Ground service and are delivered in 1-5 business days

Expedited shipping services are also available should you require your items faster. Cost will vary by location and an accurate shipping quote will be provided for you during checkout. The following expedited services are available:

  • 2 Day Expedited
  • 1 Day Overnight
  • 1 Day Priority Overnight (est. Delivery by 10:30AM)

About 1% of items require special shipping or handling and do not qualify for our Free Shipping Offer. These include some heavy and/or large items that require shipping via freight and live and frozen foods that require expedited shipping. Here’s more info:

  • Live foods are sent via Two-Day Shipping from Florida to your address to ensure they arrive alive (and delicious!).
  • Frozen foods are shipped for a low flat rate of $19.99, so stock up and save! They will be delivered to your doorstep in 1-3 business days. A signature is not required for delivery.
  • Some of our larger (and dare we say more luxurious!) aquariums and stands (less than 20 total as of December 2016) have a shipping surcharge of $150.

We don’t hide these Special Handling fees from you—you’ll see them plainly listed on products and during the checkout process. If you have any questions, contact us!

Nearly every item we sell qualifies for FREE Economy Shipping in the contiguous United States with a few exceptions as detailed above. When you spend $199+, your order will be upgraded for FREE to UPS Ground Service. If you spend less than $199, you can upgrade to UPS Ground Service for only $4.99.

We have West Coast (Nevada) and East Coast (Georgia) warehouses to ensure you receive your aquarium supplies quickly!

  • Free Economy Shipping (5-7 days)
  • Free Upgraded UPS Ground (1-5 days)

You are welcome to contact us if you have any questions, but here is everything you need to know as far as any rules and exemptions.

Terms and Exclusions
  • Offer valid only on orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, Guam or other US Territories do not qualify for this promotion.
  • This promotion does not apply to items requiring expedited shipping, such as refrigerated products, frozen products or live rock
  • About 1% of items we sell do not qualify for free shipping. These include some heavy and/or large aquariums, stands, and chillers, plus live and frozen foods.
  • Shipping charges for returned merchandise is non-refundable. Please read our return policy for more information.
  • Price matched (Low Price Guarantee) or discounted orders do NOT qualify for our free shipping promotion.

Special handling charges (when applicable) are noted on individual product pages and also displayed in the shopping cart. Special handling is a surcharge applied when orders contain heavy or large merchandise (chillers, sand, salt and water pumps each have separate special handling surcharges. Please note that special handling costs are not waived during FREE shipping promotions and that these charges are in addition to the Standard Ground Shipping Costs listed above.

Online orders placed before 2 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 2 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days

Marine Depot orders are generally delivered Monday through Friday. However, for a nominal fee, you may have your order delivered on Saturday. Saturday delivery is only available upon request so please contact us at 1-800-566-FISH (3474) to make arrangements.

Frozen foods are delivered 1-3 business days from the day your order ships. Frozen foods are shipped every Monday and Tuesday. Shipping cut-off is Tuesday at 10 am PST (1 pm EST). Orders received after 10 am PST on Tuesday will be shipped the following week. Shipping and handling is a $19.99 flat-rate charge so you can order as much or as little as you like. Frozen foods are ineligible for our free shipping promotion. Learn more about frozen shipping here.

Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee. All the ETA time frames listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the Marine Depot customer service team. Frozen foods cannot be backordered and must be shipped complete.

If the shipment is refused or marked "returned to shipper" by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited. Frozen foods and live orders are only fully covered on the first delivery attempt. It is the customer's responsibility to ensure the receipt of the package on the day of delivery.

UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Orders are shipped Monday through Friday. We send shipping confirmation emails with tracking numbers in the evening for all orders we've shipped that day. Please note your package(s) may not be immediately trackable. Tracking information will be updated once the shipping carrier has scanned your package(s) into their system. Once the shipping carrier has scanned your packages, you will be able to track them online and they should be delivered within the shipping time frame you selected. If you are unable to track an order, please try again later that evening or the following business day. If you still experience difficulty, give us a call at 1-800-566-FISH (3474) and we will be happy to assist you.

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.

Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact Marine Depot via email at [email protected] or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.

International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.

Location USPS International Express International Standard
Canada N/A 2-5 Business Days 5-10 Business Days
Guam 3-7 Business Days
Shipments are dropped off once or twice weekly which may delay the shipment beyond the ETA
Alaska, Hawaii 3-7 Business Days
Shipments are dropped off once or twice weekly which may delay the shipment beyond the ETA
2-3 Business Days (2nd Day)
1-2 Business Days (Next Day)
3-5 Business Days
Puerto Rico 3-7 Business days
Shipments are dropped off once or twice weekly which may delay the shipment beyond the ETA
1-3 Business Days 3-5 Business Days
Other Countries N/A 2-5 Business Days N/A

Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for's free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped outside the United States. We apologize for any inconvenience.

International customers may purchase from using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.

International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.

Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.

Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.

NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to will be considered refused packages and automatically assessed a 25% restocking fee.

Here is a complete list of all the countries Marine Depot ships orders outside the U.S.:

  • Andorra
  • Anguilla
  • Antigua/Barbuda
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbdos
  • Belgium
  • Bermuda
  • Brunei Darussalam
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa rica
  • Cyprus
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Faroe Islands
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Grenada
  • Guadaloupe (France)
  • Guam
  • Haiti
  • Hong Kong
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Republic of Korea
  • Kuwait
  • Lexembourg
  • Macau
  • Malaysia
  • Malta
  • Martinque (French)
  • Mexico
  • Monaco
  • Montserrat
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Norway
  • Oman
  • Panama
  • Philippines
  • Portugal
  • Puerto rico
  • Saint Kitts & Nevis Anguilla
  • Saint Lucia
  • Saudi Arabia
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad & Tobago
  • Turks & Caicos Islands
  • United Arab Emirates (UAE)
  • United Kingdom
  • Virgin Islands (US)
  • Yemen